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SEEN is the leading provider of data-driven video in Europe. Our marketing technology provides fully automated solutions that significantly increase the engagement of digital customer & employee journeys through unique video experiences tailored to each receiver. Now we are seeking a highly motivated and skilled Technical Customer Success Manager to join our dynamic team in Oslo. In this role, you will play a crucial part in ensuring the successful implementation and technical onboarding of our customers while providing exceptional project management and support throughout their journey. This position is focused on technical implementation and project management, rather than sales, making it ideal for individuals who excel in a fast-paced, scale-up environment.
Want to join our journey?
About SEEN
We believe people should shape the direction of our company, not the other way around. We all possess a unique set of skills and knowledge that we bring to the team. Be kind, be curious, and share your ideas and suggestions openly. We run very fast but we must never forget to challenge ourselves and explore. We are a start-up in a scale-up phase, which means that we are all responsible for bringing a sense of unknown and innovation into our day-to-day tasks. We fully trust each of our colleagues to execute based on the context of the company, and we encourage ownership of tasks, projects, and processes from start to finish with as much autonomy as you are comfortable with.
SEEN is trusted by some of the largest brands in the Nordics and Europe including Amazon, Amnesty, PSV, ICA, DNB, Coop, and many others, to improve their customer journeys. With over 260+ projects over the last few years, we have come very far in little time. With you on our team, we look to continue our journey!
You can read more about us and see some of our past projects at https://seen.io/
Description
- Lead the technical implementation process for our customers, ensuring smooth onboarding and integration of our products and services.
- Collaborate closely with cross-functional teams, including engineering, product management, and sales, to deliver successful customer outcomes.
- Project manage multiple customer implementations simultaneously, ensuring timelines and milestones are met.
- Serve as the main technical point of contact for customers, addressing any technical issues or challenges they may encounter.
- Conduct thorough training sessions to empower customers to effectively use our products and maximize their value.
- Proactively identify opportunities to improve customer success and engagement, providing strategic recommendations to optimize their experience.
- Continuously monitor customer performance, analyzing data and metrics to identify areas for improvement and upsell opportunities.
- Foster strong, long-term relationships with customers, serving as their trusted advisor and advocate within the organization.
Requirements
- Previous experience in project management, with a proven track record of successfully managing complex projects in a fast-paced environment.
- Strong technical aptitude, with experience in API integrations, email/landing page builders, marketing automation, and low or no-code platforms.
- Exceptional organizational skills and ability to multitask effectively, prioritizing tasks in a high-pressure, rapidly changing environment.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Resilient to stress, able to maintain composure and professionalism while addressing customer issues or challenges.
- Demonstrated ability to work autonomously, taking ownership of customer success and driving initiatives to completion.
- Passion for delivering exceptional customer experiences and driving customer success metrics.
- Bachelor's degree in a relevant field or equivalent practical experience.
If you think this sounds exciting, don’t hesitate to apply!
If you are curious to know more, please feel free to contact Marius at marius.tungesvik@seen.io, and he'll be happy to help with any questions you might have.
We’re looking forward to seeing your application
